Get in Touch With Us
Questions, corrections or fresh ideas are always welcome. This page explains the simplest way to reach us, what to include in your message and what happens after you press send.
How to Reach Us
Email is the best way to contact our team. Write to us at [email protected]. Your message goes straight to the people who look after the site. Every email is read, from a one-line question to a detailed note.
What You Can Write to Us About
- Corrections: If you spot a figure, date or detail that looks out of step, tell us where you saw it and we will check it.
- General questions: If something on a page is unclear, ask and we will try to explain it in plain words.
- Feedback: Let us know what helped, what confused you or what you would like us to cover next.
- Business enquiries: Partnership and advertising requests are welcome, but they never shape what we publish.
Helping Us Help You
A few small details make it much easier for us to give you a useful reply:
- The web address of the page you are writing about
- A short description of your question or the problem you found
- A screenshot, if it shows the issue more clearly than words can
Please do not send passwords, bank details or copies of identity documents. We will never ask for them, and we do not need them to answer your message.
When to Expect a Reply
We aim to reply within two to three working days. Messages sent at weekends or on public holidays may take a little longer. If you have pointed out a mistake, we will let you know once we have looked into it and, where needed, updated the page.
Your Information
When you email us, we only use your name and email address to reply and to keep a record of the conversation. You can read exactly how we store and protect this in our Privacy Policy. Using this website, including contacting us, is also covered by our Terms of Use.
What We Cannot Help With
We are an independent information website. That means we cannot step in on disputes with other websites, access accounts you hold elsewhere or give personal financial or legal advice. For that kind of help, please contact the relevant service directly or speak to a qualified adviser.
Thank you for taking the time to write to us. We look forward to hearing from you.