Frequently asked questions

Do you have a question? 

Below are some of our most asked questions answered by our Valley nursery team.

What are the opening times?

7.30am-6.00pm, Monday to Friday, except for Bank Holidays.

Do we offer the 15 hours Free Entitlement at our Nursery, when my child reaches the age of 2?

Yes, we offer the 15 hours free childcare as long as you are eligible for the 15 hours free childcare. We are also very flexible in the sessions you require; for more details please contact us.

Do we offer the 30hrs Free Entitlement at our nursery, when my child reaches the age of 3?

Yes, we offer the 30hrs free childcare where we won’t charge you extra for meals. All we need is your childcare voucher code. We are very flexible in the session you require, too.

Do we cater for child with allergies or special diet requirements?

Yes, our catering team as well as our care team undergoes training to ensure that we can meet the dietary requirements of individual children to accommodate allergies, intolerances, and cultural needs, vegetarian.

Can the fees be paid through my tax free childcare account to save 20%?

Yes – we are approved by all childcare voucher companies currently in the UK and by paying through your tax free childcare account to us, you’ll be saving 20% of your childcare fees.

Can we change sessions once the child starts?

Yes – we can increase sessions with little notice subject to places being available. Session reductions can also be made but due to contractual commitments there is a notice period of a calendar month.

Do we pay when the child is off with an illness/ or on holiday?

Yes – this is because that day is booked permanently for your child so that no one else can take it.

Can we book additional sessions if required?

Yes – we can increase sessions with little notice subject to places being available.

Do we get a discount if we have more than one child at nursery?

Yes – we offer a 10% sibling discount on the older sibling’s fees (nursery children only).

Do we collect from a local school?

We collect from a number of schools in our area with our own vehicle fleet of mini buses and cars. Booster seats are provided by us for this purpose. Please ring us to find out if we already collect from your school or whether we could collect if we are not already doing so.

Is your question not above? 

If you’d like us to answer any questions that you have you can contact us on 0191 491 5050 or email

Ofsted logo

“Children are highly motivated and consistently demonstrate the characteristics of effective learning. The educational programmes have depth and breadth. They are delivered by staff who have very high expectations of themselves and children, with expert knowledge and a clear understanding of how children learn.”

Get in touch

The Valley Nursery and Kids Club
New Road
Team Valley Trading Estate
Tyne & Wear
NE11 0JU

Phone: 0191 491 5050 Email:

Opening hours

7.30am to 6pm

Monday to Friday

Closed bank holidays

Social media

Nursery Manager / SENCO: Clair Jones

Deputy Manager: Dionne Anthony

URN: EY320833